{"id":28672,"date":"2020-06-15T09:57:23","date_gmt":"2020-06-15T07:57:23","guid":{"rendered":"https:\/\/www.euruni.edu\/blog\/?p=28672"},"modified":"2020-07-28T10:49:10","modified_gmt":"2020-07-28T08:49:10","slug":"insights-dr-r-seetharaman-ceo-doha-bank","status":"publish","type":"post","link":"https:\/\/www.euruni.edu\/blog\/insights-dr-r-seetharaman-ceo-doha-bank\/","title":{"rendered":"Insights From Dr. R. Seetharaman, CEO of Doha Bank"},"content":{"rendered":"\n<p>EU alumnus&nbsp;Dr.&nbsp;Raghavan&nbsp;Seetharaman has been recognized globally for his contribution to banking and sustainability. His vision of a greener, more equal and harmonious world&nbsp;has informed the trajectory of his career and his leadership philosophy.&nbsp;&nbsp;<\/p>\n\n\n\n<p>In another insightful deep dive interview, Peter Vanham, author of \u201cBefore I Was CEO\u201d, spoke to Dr.&nbsp;Seetharaman about his life, beliefs and predictions for the future. How do you navigate crisis as the CEO of Doha Bank,&nbsp;operating in 20 countries with&nbsp;US$30 billion in assets? How can you bring people on the journey with you to believe in,&nbsp;and work towards,&nbsp;creating&nbsp;a better&nbsp;world? Dr. Seetharaman answered these questions and many more in this honest and uplifting conversation.&nbsp;&nbsp;<\/p>\n\n\n\n<p>You can find the&nbsp;full event recording <a href=\"https:\/\/info.euruni.edu\/webinars\/?webinar_name=DohaBank\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\"here (opens in a new tab)\">here<\/a>. In this blog, we\u2019ve extracted some&nbsp;highlights from the discussion.&nbsp;&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Finding&nbsp;<\/strong><strong>Opportunity in&nbsp;<\/strong><strong>a Global Pandemic&nbsp;<\/strong>&nbsp;<\/h2>\n\n\n\n<p>The pandemic&nbsp;presents&nbsp;a global&nbsp;challenge, Dr. Seetharaman&nbsp;remarked. Unlike the&nbsp;global&nbsp;recession of 2009, which is often mentioned in tandem with the current crisis,&nbsp;the coronavirus has affected developed and developing economies alike.&nbsp;Every country around the world now faces&nbsp;a&nbsp;recession.&nbsp;However, with a tirelessly&nbsp;optimistic&nbsp;attitude, while&nbsp;nonetheless&nbsp;recognizing&nbsp;the tragedy caused by COVID-19,&nbsp;Dr. Seetharaman encouraged the audience&nbsp;to see the&nbsp;opportunities&nbsp;it&nbsp;offers.&nbsp;<\/p>\n\n\n\n<p>Widespread digitalization accelerated by the need to access work, goods and services remotely, means equality of access to opportunities is increasing. We now know, practically, that hiring talent need not be restricted by location. A knowledge economy will allow companies to find the best people regardless of class, color, creed&nbsp;or&nbsp;country. Similarly, talented people will be able&nbsp;to access the&nbsp;best opportunities and&nbsp;professional roles in which they can excel.&nbsp;&nbsp;<\/p>\n\n\n\n<p>During lockdown, corporate courts have been settling disputes online, suggesting there is a future for&nbsp;the&nbsp;digitalization of&nbsp;governance, peace&nbsp;and&nbsp;justice.&nbsp;Furthermore, a&nbsp;digital economy&nbsp;will lead&nbsp;to greater transparency&nbsp;and&nbsp;equality and&nbsp;makes a carbon-neutral&nbsp;future increasingly&nbsp;possible.&nbsp;&nbsp;<\/p>\n\n\n\n<p>\u201cSustainability,&nbsp;human,&nbsp;social and economic development need to converge to make sure we don\u2019t lose this planet\u201d, Dr. Seetharaman said.&nbsp;&nbsp;<\/p>\n\n\n\n<p>In banking,&nbsp;he encourages&nbsp;investment in projects, companies and people who are striving for a more sustainable future. Only then&nbsp;will we make sure that money being poured into the&nbsp;economy&nbsp;by&nbsp;global banks&nbsp;will be repaid.&nbsp;We want to be able to look back and&nbsp;say,&nbsp;&#8220;We used that negative moment to make positive change\u201d, Peter Vanham agreed.&nbsp;&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Navigating Crisis in Banking<\/strong>&nbsp;<\/h2>\n\n\n\n<p>For\u00a0companies to survive the pandemic it\u2019s essential to embrace change;\u00a0\u201cTransformation is here to stay [\u2026] we need to\u00a0accept the change and adapt ourselves\u201d,\u00a0Dr. Seetharaman advised.\u00a0\u00a0<\/p>\n\n\n\n<figure class=\"wp-block-embed-youtube wp-block-embed is-type-video is-provider-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<div class=\"atbs-ceris-responsive-video\"><iframe loading=\"lazy\" title=\"Dr. Seetharaman on the World Post COVID-19\" width=\"1200\" height=\"675\" src=\"https:\/\/www.youtube.com\/embed\/IML6z2OhmNs?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe><\/div>\n<\/div><\/figure>\n\n\n\n<p>He offered a step-by-step guide to responding to the crisis. While he spoke from a banking perspective, there are valuable insights here that can be applied across business.&nbsp;<\/p>\n\n\n\n<p><strong>1. Remedial management: <\/strong>The first requirement for any company is to take immediate action to respond to a crisis and make sure that operations continue.&nbsp;&nbsp;<\/p>\n\n\n\n<p><strong>2. Refine the business model:<\/strong> Once you have regained a measure of stability,&nbsp;reassess&nbsp;your business&nbsp;model.&nbsp;For&nbsp;Doha Bank,&nbsp;this meant&nbsp;rapidly&nbsp;digitalizing all services, accelerating a trend that was already well advanced. Customers have moved&nbsp;\u201cfrom brick to click\u201d,&nbsp;Dr. Seetharaman noted. Ensuring all products and services were available online was essential to maintaining&nbsp;relevance and&nbsp;profitability.&nbsp;&nbsp;<\/p>\n\n\n\n<p><strong>3. Work on your revenue model:<\/strong> Look to the future. In banking,&nbsp;it was necessary to move&nbsp;from a competitive environment to&nbsp;a&nbsp;collaborative model where institutions can&nbsp;offer increased value to customers.&nbsp;For a sustainable world and to ensure continued growth and success,&nbsp;Doha Bank needed to&nbsp;build&nbsp;relationships with partners&nbsp;in order&nbsp;to&nbsp;offer the suite of products and&nbsp;services&nbsp;customers expect.&nbsp;&nbsp;<\/p>\n\n\n\n<p><strong>4.&nbsp;Embrace the&nbsp;knowledge&nbsp;economy:<\/strong> With remote working&nbsp;now established&nbsp;and&nbsp;effective&nbsp;across&nbsp;the business world, it\u2019s time to embrace a knowledge economy. It\u2019s&nbsp;no longer necessary to find talent near to business HQs; companies can&nbsp;seek the best individuals&nbsp;regardless of where they are based.&nbsp;&nbsp;<\/p>\n\n\n\n<p><strong>5. Invest in the future:&nbsp;<\/strong>Opportunities presented by the crisis should inform business&nbsp;strategy.&nbsp;For Doha Bank this meant&nbsp;continuing&nbsp;on&nbsp;a path they had already embraced, investing in water conservation, recycling industries and&nbsp;small and medium-sized enterprises that focus on sustainability, among&nbsp;other&nbsp;green initiatives.&nbsp;<\/p>\n\n\n\n<p>Dr. Seetharaman&nbsp;approaches&nbsp;the&nbsp;<a href=\"https:\/\/www.euruni.edu\/blog\/optimism-covid-19\/\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\"crisis&nbsp;with optimism (opens in a new tab)\">crisis&nbsp;with optimism<\/a>, seeing&nbsp;a unique&nbsp;opportunity to break down dividing lines that cross&nbsp;our&nbsp;society, from wealth to race and class. \u201cEveryone has to be brought in\u201d, he declared;&nbsp;a sustainable future is one that promises equality and quality of life&nbsp;for&nbsp;us all.&nbsp;\u201cThis is a global re-set.\u201d&nbsp;&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.euruni.edu\/blog\/wp-content\/uploads\/S9A9380.jpg\" alt=\"ceo doha bank\" class=\"wp-image-28674\" width=\"811\" height=\"540\"\/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Leading With Philosophy&nbsp;<\/strong>&nbsp;<\/h2>\n\n\n\n<p>Dr. Seetharaman was raised by parents who instilled strong philosophical beliefs in their son. He was taught to transform challenge into opportunity and duty into destiny.&nbsp;&nbsp;<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><p>\u201cWith education, meditation and integrating your heart and mind you consciously drive your values.\u201d&nbsp;<\/p><cite>Dr. R. Seetharaman<\/cite><\/blockquote>\n\n\n\n<p>To&nbsp;summarize&nbsp;his approach to life and his career, Dr. Seetharaman quoted Andrew Carnegie; \u201cMen are developed the same way gold is mined. When gold is mined, several tons of dirt must be moved to get an ounce of gold; but one doesn\u2019t go into the mine looking for dirt\u2014one goes in looking for the gold.\u201d&nbsp;<\/p>\n\n\n\n<p>His unwavering optimism shone throughout the conversation, offering the audience a clear example to follow. Here, some quotes from Dr. Seetharaman himself suggest how to approach life, success and leadership:&nbsp;&nbsp;<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><p>&#8220;Every day is&nbsp;inspiring;&nbsp;every challenge is motivating.&#8221;&nbsp;<\/p><\/blockquote>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><p>&#8220;When there is beauty in your character there is harmony in you.&#8221;&nbsp;<\/p><\/blockquote>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><p>&#8220;A good corporation can create a good society.&#8221;&nbsp;<\/p><\/blockquote>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><p>&#8220;Excellence is not a one-time act,&nbsp;it is a habit.&#8221;&nbsp;<\/p><\/blockquote>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Determination Can Take You to the Top&nbsp;<\/strong>&nbsp;<\/h2>\n\n\n\n<p>Growing up&nbsp;\u201cpoor in money but rich in knowledge\u201d&nbsp;as Peter Vanham explained, Dr. Seetharaman was encouraged by family and teachers&nbsp;to believe&nbsp;he could create his own destiny.&nbsp;&nbsp;<\/p>\n\n\n\n<p>&#8220;Destiny is a matter of choice not chance\u201d, he explained.&nbsp;&nbsp;<\/p>\n\n\n\n<p>This guiding principle informed his determination to attend not the local village school,&nbsp;but the much better institution 10 miles down the road.&nbsp;Undeterred by the fact that&nbsp;his parents could not&nbsp;afford to send him there, Dr. R. Seetharaman spoke to the headmaster to secure&nbsp;a&nbsp;scholarship and free board.&nbsp;From there he continued to&nbsp;overcome the&nbsp;challenges that came his way. When he was rejected from medical university due to his caste, Dr. Seetharaman chose to see that there were many paths he could take and opted for another, coming to love that choice as if it were&nbsp;his&nbsp;first. This, again, has been a trait that\u2019s&nbsp;courted&nbsp;success&nbsp;throughout his career.&nbsp;&nbsp;<\/p>\n\n\n\n<p>After&nbsp;gaining a&nbsp;bachelor\u2019s&nbsp;degree&nbsp;in&nbsp;commerce in Madras, Dr. Seetharaman&nbsp;went on to&nbsp;become a chartered&nbsp;accountant.&nbsp;Peter marveled at his continued determination to study, given his economic prospects as a bachelor\u2019s graduate. Dr. Seetharaman quoted;&nbsp;\u201cWhen you aim at the short-term you cultivate flowers, when you aim medium-term you cultivate trees, but when you aim long-term you build humanity.\u201d&nbsp;<\/p>\n\n\n\n<p>\u201cI wrote my life journey at age 13\u201d, admitted Dr. Seetharaman.&nbsp;With&nbsp;his&nbsp;sights always set on the long-term,&nbsp;Dr. Seetharaman&nbsp;was determined to create the future he wanted to live. He was offered a role from one of the big four accountancy firms, PWC, and moved to&nbsp;Mumbai, immediately taking on management&nbsp;responsibilities. After two years proving his ability and commitment, Dr. Seetharaman was offered the chance to&nbsp;move&nbsp;to the Middle East, kickstarting his international career.&nbsp;&nbsp;<\/p>\n\n\n\n<p>Accountancy was not his only passion;&nbsp;Dr. Seetharaman was&nbsp;also fascinated by technology.&nbsp;After&nbsp;successfully completing&nbsp;a&nbsp;PWC&nbsp;project&nbsp;within a bank,&nbsp;the CEO&nbsp;invited him&nbsp;to stay and work there&nbsp;in recognition of his talent.&nbsp;&nbsp;<\/p>\n\n\n\n<p>Within two years, he&nbsp;was working directly with the CEO, second in the institutional chain of command. In those days there was extraordinary convergence between banking and accounting technology and&nbsp;Dr. Seetharaman was responsible for the digital transformation of the bank. Completing the project successfully led to another valuable&nbsp;opportunity,&nbsp;managing&nbsp;the merger with another bank. Mergers offer&nbsp;extensive&nbsp;learning,&nbsp;<a href=\"https:\/\/www.euruni.edu\/blog\/insights-helena-hedblom-ceo-epiroc\/\" target=\"_blank\" rel=\"noreferrer noopener\">as Helena Hedblom, CEO of Epiroc, recently shared<\/a>. The process of examining every detail of two companies and selecting the best of&nbsp;everything&nbsp;to create a&nbsp;single, robust and effective&nbsp;organization,&nbsp;gave Dr. Seetharaman insight across the entire business of banking.&nbsp;&nbsp;<\/p>\n\n\n\n<p>Following the merger Dr. Seetharaman had the financial security to consider another venture. He decided to become an entrepreneur and set up his own digital bank.&nbsp;Despite having prepared everything to launch what he knew would be a successful business, regulators turned him down.&nbsp;In 1999 the system&nbsp;simply&nbsp;was&nbsp;not&nbsp;ready&nbsp;to&nbsp;support and regulate an entirely&nbsp;online&nbsp;bank.&nbsp;&nbsp;<\/p>\n\n\n\n<p>With characteristic adaptability, Dr. Seetharaman chose another path and became a financial consultant for a bank in Qatar. The board of directors, seeking a leader who could take the bank successfully&nbsp;through a period of transformation, increase&nbsp;shareholder value and safeguard excellent customer experience, invited Dr. Seetharaman to take on the role of CEO. Although it took six months of deliberation before accepting the role, Dr. Seetharaman has never looked back.&nbsp;Now, 16 years later,&nbsp;he is still CEO of Doha Bank, having transformed it from&nbsp;an entity with&nbsp;US$100 million in assets&nbsp;and&nbsp;seven&nbsp;branches in Qatar, to being present in 20 countries with&nbsp;US$30 billion in assets. It is no surprise he&nbsp;has been named &#8220;Best CEO in Middle East&#8221; five times in the last 12 years.&nbsp;<\/p>\n\n\n\n<p>But Dr. Seetharaman does not have a self-centered vision of leadership. He sees the beauty of corporate management in making sure that you get the best for everyone, in being humble, being wise and in being firm, not stubborn. Leadership is \u201cnot only one man, it is a team\u201d.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Advice for a Purposeful Career<\/strong>&nbsp;<\/h2>\n\n\n\n<p>From this position of generosity, Dr. Seetharaman offered advice and encouragement to the EU community attending the discussion and participating with their questions.&nbsp;&nbsp;<\/p>\n\n\n\n<p>Simon,&nbsp;a student&nbsp;from Zimbabwe, studies&nbsp;business&nbsp;management and&nbsp;finance at&nbsp;EU\u2019s&nbsp;Barcelona campus. He asked Dr. Seetharaman how he could integrate social responsibility with career success.&nbsp;&nbsp;<\/p>\n\n\n\n<p>&#8220;Only a good person can drive change. Ensure your thought leadership is full of righteousness.&#8221;&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.euruni.edu\/blog\/wp-content\/uploads\/retoque-A.jpg\" alt=\"\" class=\"wp-image-28682\" width=\"803\" height=\"535\"\/><\/figure>\n\n\n\n<p>Dr. Seetharaman elaborated on the importance of mindset to achieving goals; \u201cEvery day cultivate the energy and enthusiasm in you\u201d.&nbsp;It is down to us, he said, to \u201cSet a design and turn the negatives into positives\u201d.&nbsp;\u201cEverything is an opportunity\u201d.&nbsp;<\/p>\n\n\n\n<p>When it comes to challenges; \u201cWhatever the roadblocks,&nbsp;remain calm and composed&nbsp;and&nbsp;govern with good ethics&#8221; he advised.&nbsp;&nbsp;<\/p>\n\n\n\n<p>Ultimately, he said; \u201cLeadership is a positive attitude\u201d. It was clear throughout the interview that this maxim is central to Dr. Seetharaman\u2019s personal philosophy and approach to life. Given his extraordinary success, it is advice we will be following.&nbsp;&nbsp;&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Fintech and the Future of Finance&nbsp;<\/strong>&nbsp;<\/h2>\n\n\n\n<p>There were two clear trends Dr. Seetharaman outlined in his conversation with Peter Vanham and&nbsp;the&nbsp;EU&nbsp;community.&nbsp;&nbsp;<\/p>\n\n\n\n<p>When asked by Laura, a Brazilian student at EU\u2019s Geneva campus, about inclusivity in banking, Dr. Seetharaman emphasized the importance he places in equality and described initiatives to move towards what he termed the&nbsp;\u201cuniversal norm of gender equality\u201d. Dr. Seetharaman explained how his mother had been his first inspiration, and with two daughters and a wife he admires, acting to progress gender equality makes&nbsp;perfect&nbsp;sense&nbsp;to&nbsp;him. Not only does he support many schools&nbsp;and educational programs for women&nbsp;in his native India, he runs initiatives across all levels of Doha Bank to promote equality of opportunity and&nbsp;female&nbsp;leadership.&nbsp;He believes that female participation in governance is essential.&nbsp;&nbsp;<\/p>\n\n\n\n<p>Fintech is&nbsp;another&nbsp;key&nbsp;trend shaping the future of the financial industries.&nbsp;The fourth industrial revolution&nbsp;is&nbsp;disrupting the world with digitalization, and banking is not immune from this tide of change.&nbsp;Dr.&nbsp;Seetharaman&nbsp;projected that fintech will play a huge role in the future and already sees&nbsp;technology companies taking revenue that traditionally would have gone to&nbsp;financial&nbsp;institutions. It\u2019s a shift that places further emphasis on the need, outlined earlier, to adopt a collaborative model and establish partnerships that will ensure the longevity of&nbsp;Doha Bank, and other traditional institutions like it.&nbsp;&nbsp;<\/p>\n\n\n\n<p>Not only this,&nbsp;but fintech has a role to play in creating the better, more equal and sustainable future that Dr. Seetharaman so passionately believes in. Technology can be leveraged to make sure that the global banking system, as well as healthcare, education and justice, become&nbsp;accessible to all the world\u2019s citizens.&nbsp;&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Building a Better Tomorrow<\/strong>&nbsp;<\/h2>\n\n\n\n<p>For budding leaders looking to follow the inspiring example of Dr. Seetharaman, EU Business School offers an education that will prepare them to create a more sustainable,&nbsp;better&nbsp;world.&nbsp;&nbsp;<\/p>\n\n\n\n<p>With a faculty comprising&nbsp;business leaders, consultants and entrepreneurs, and a pragmatic, experiential approach to education, EU Business School ensures students graduate with the&nbsp;sound&nbsp;knowledge base and insights from the cutting edge that are key to career success.&nbsp;&nbsp;<\/p>\n\n\n\n<p>To kickstart your future, find&nbsp;out more about the <a href=\"https:\/\/www.euruni.edu\/en\/Programs\/programs.html\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\"highly ranked business programs (opens in a new tab)\">highly ranked business programs<\/a>&nbsp;we offer,&nbsp;from bachelor&#8217;s to MBA&nbsp;level,&nbsp;at&nbsp;our campuses in Geneva, Montreux, Barcelona, Munich and online.&nbsp;<\/p>\n\n\n\n<p>Find out more about the inspiring life and journey of Dr. R. Seetharaman; watch his biopic&nbsp;<a rel=\"noreferrer noopener\" href=\"https:\/\/youtu.be\/RnDoQU7npjo\" target=\"_blank\">The Truth.<\/a>&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image is-resized\"><a href=\"https:\/\/www.euruni.edu\/?utm_campaign=blog-menu&amp;utm_source=blog&amp;utm_medium=banner&amp;utm_mode=30\" target=\"_blank\" rel=\"noreferrer noopener\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.euruni.edu\/blog\/wp-content\/uploads\/EU_Generic_750x125.gif\" alt=\"eu business school cta\" class=\"wp-image-27702\" width=\"1112\" height=\"185\"\/><\/a><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>EU alumnus&nbsp;Dr.&nbsp;Raghavan&nbsp;Seetharaman has been recognized globally for his contribution to banking and sustainability. His vision of a greener, more equal and harmonious world&nbsp;has informed the trajectory of his career and his leadership philosophy.&nbsp;&nbsp; In another insightful deep dive interview, Peter Vanham, author of \u201cBefore I Was CEO\u201d, spoke to Dr.&nbsp;Seetharaman about his life, beliefs and predictions for the future. How do you navigate crisis as the CEO of Doha Bank,&nbsp;operating in 20 countries with&nbsp;US$30 billion in assets? How can you bring people on the journey with you to believe in,&nbsp;and work towards,&nbsp;creating&nbsp;a better&nbsp;world? Dr. Seetharaman answered these questions and many [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":28675,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[1769],"tags":[759,891,658,705],"class_list":["post-28672","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-learning-from-leaders","tag-banking","tag-global-banking-and-finance","tag-learning-from-leaders","tag-sustainability","post--single"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\r\n<title>Insights from Dr. R. 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